====== Communications — Missed Calls ======
**Section:** Communications\\
**Updated:** 2026-05-05

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===== 1) Overview =====

The **Missed Calls** list shows every call that was handled by the AI receptionist (Lea / Suisse Voice). When a caller reaches the AI phone system and the conversation ends, a record is created automatically in Cockpit with the caller's name, phone number, and which NVG team member they wanted to reach.

Navigate to **Communications → Missed Calls** in the sidebar.

> **[[ SCREENSHOT: Missed Calls list page — table with columns: Created, Team Member, Caller's Name, Phone Number, Actions ]]**

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===== 2) The Missed Calls List =====

The list loads the most recent calls in reverse chronological order.

==== Columns ====

| **Column** | **Description** |
| Created | Date and time the call was received (DD.MM.YYYY HH:MM:SS) |
| Team Member | The NVG employee the caller mentioned — auto-detected from the transcript |
| Caller's Name | Name of the person who called (extracted from the conversation) |
| Phone Number | Caller's phone number — click to dial directly |
| Actions | View button (opens the call detail) |

==== Search ====

Type into the **Search** field above the table to filter by caller name, phone number, company, or keywords from the transcript.

> **[[ SCREENSHOT: Missed Calls list — search box active, a few rows with caller names and phone numbers as clickable links ]]**

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===== 3) Access Control =====

Which calls you see depends on your access permissions:

  * **Full access** (''callmessages:*'') — you see all calls across all team members.
  * **Own access** (''callmessages:own'') — you only see calls where the Team Member column matches your own name. This is the default for most team members.

If you cannot see a call that you expect to be there, contact your administrator.

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===== 4) Viewing a Call =====

Click the **View** button (eye icon) on any row to open the call detail.

The detail shows:

  * **Date / Time** the call was received
  * **AI Agent** that handled the call (e.g. "Rezeption New Ventures Group")
  * **Team Member** that was requested
  * **Caller's name** and **phone number**
  * **Short Summary** — a one-sentence AI-generated overview
  * **Full Transcript** — the complete word-for-word dialogue

> **[[ SCREENSHOT: Call detail view — top section showing metadata (date, team member, caller, phone), then short summary, then full transcript text ]]**

==== Full Transcript ====

The transcript shows the full dialogue in the order it happened:

<code>
AI:   Grüezi, New Ventures Group AG, Sie sprechen mit Lea.
User: Da ist der Peter, hallo.
AI:   Wie kann ich Ihnen helfen?
User: Ich hätte gerne einen Rückruf von Andreas Herzog.
AI:   Gerne. Darf ich Ihre Telefonnummer aufnehmen?
User: 071 669 2220.
</code>

The transcript is read-only.

> **[[ SCREENSHOT: Transcript section of the call detail — scrollable block of AI / User dialogue lines ]]**

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===== 5) How Records Are Created =====

Records arrive automatically — there is no manual entry. When a caller rings the NVG phone line:

  - The AI receptionist **Lea** answers, converses with the caller, and collects their name and phone number.
  - At the end of the call, Suisse Voice sends the complete event to orydio automatically.
  - Cockpit creates a Missed Call record with the transcript, summary, and detected team member.
  - The **Team Member** field is filled only if the caller mentions a recognisable full name (e.g. "Andreas Herzog") during the conversation.

> **[[ SCREENSHOT: Info box or diagram — Caller → AI Receptionist (Lea) → Suisse Voice webhook → orydio Missed Call record ]]**