Communications — Missed Calls

Communications — Missed Calls

Section: Communications
Updated: 2026-05-05

1) Overview

The Missed Calls list shows every call that was handled by the AI receptionist (Lea / Suisse Voice). When a caller reaches the AI phone system and the conversation ends, a record is created automatically in Cockpit with the caller's name, phone number, and which NVG team member they wanted to reach.

Navigate to Communications → Missed Calls in the sidebar.

Created, Team Member, Caller's Name, Phone Number, Actions

2) The Missed Calls List

The list loads the most recent calls in reverse chronological order.

Columns

Column	Description
Created	Date and time the call was received (DD.MM.YYYY HH:MM:SS)
Team Member	The NVG employee the caller mentioned — auto-detected from the transcript
Caller's Name	Name of the person who called (extracted from the conversation)
Phone Number	Caller's phone number — click to dial directly
Actions	View button (opens the call detail)

Search

Type into the Search field above the table to filter by caller name, phone number, company, or keywords from the transcript.

Missed Calls list — search box active, a few rows with caller names and phone numbers as clickable links

3) Access Control

Which calls you see depends on your access permissions:

Full access (callmessages:*) — you see all calls across all team members.
Own access (callmessages:own) — you only see calls where the Team Member column matches your own name. This is the default for most team members.

If you cannot see a call that you expect to be there, contact your administrator.

4) Viewing a Call

Click the View button (eye icon) on any row to open the call detail.

The detail shows:

Date / Time the call was received
AI Agent that handled the call (e.g. “Rezeption New Ventures Group”)
Team Member that was requested
Caller's name and phone number
Short Summary — a one-sentence AI-generated overview
Full Transcript — the complete word-for-word dialogue

Call detail view — top section showing metadata (date, team member, caller, phone), then short summary, then full transcript text

Full Transcript

The transcript shows the full dialogue in the order it happened:

AI:   Grüezi, New Ventures Group AG, Sie sprechen mit Lea.
User: Da ist der Peter, hallo.
AI:   Wie kann ich Ihnen helfen?
User: Ich hätte gerne einen Rückruf von Andreas Herzog.
AI:   Gerne. Darf ich Ihre Telefonnummer aufnehmen?
User: 071 669 2220.

The transcript is read-only.

Transcript section of the call detail — scrollable block of AI / User dialogue lines

5) How Records Are Created

Records arrive automatically — there is no manual entry. When a caller rings the NVG phone line:

The AI receptionist Lea answers, converses with the caller, and collects their name and phone number.
At the end of the call, Suisse Voice sends the complete event to orydio automatically.
Cockpit creates a Missed Call record with the transcript, summary, and detected team member.
The Team Member field is filled only if the caller mentions a recognisable full name (e.g. “Andreas Herzog”) during the conversation.

Info box or diagram — Caller → AI Receptionist (Lea) → Suisse Voice webhook → orydio Missed Call record

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